![]() “For instance, we had to junk our homegrown HR solution to migrate to the global HR solution. “This meant that the IT infrastructure of UB had to migrate to the global platform,” says Pal. When the company was acquired by international brewer Heineken, UB had to be digitally transformed to bring it on par with the Dutch company. Similarly, Kapil Pal, CTO at iEnergizer, a global BPO solutions provider, had to take some tough calls while heading IT at United Breweries (UB), one of India’s best known liquor companies. “As the new solution would cut down the time taken from several days to less than one day, I showed them how it could increase their efficiency, enable them to go home early, and make the entire process transparent.” “I allayed their fears of losing their jobs by convincing them that the new solution was an opportunity and not a threat,” he adds. In this case, to view the decision from a different perspective, Singh put himself in the shoes of the employees getting impacted by the move. “The interdependencies between digital technologies and people are very intricate and any CIO must make choices, which may include making changes to the work structures, transforming relative role hierarchies, and altering reporting structures.” “The changes required for effective digital transformation are essential to create a new, advanced organization,” says Pankaj Setia, chairman of the center for digital transformation at India’s top B school, IIM Ahmedabad. Nonetheless, these decisions are in the interest of the organization for digital transformation to lend a much-needed competitive edge. To bring about enterprise-wide changes, CIOs at times need to take tough decisions that may not go down well with employees. ![]() For such initiatives to conclude successfully, enterprise technology decision makers must overcome inertia, build momentum, and bring about changes across their large organizations. ![]() Technology leaders often underestimate the complications associated with it. The digital transformation journey for any enterprise is protracted and complex.
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